Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > increased my internet plan, it got worse
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Now I've hired a 10MB plan from another carrier.
I can not connect with the players, I get fp for everyone, sometimes it connects but I have to wait a lot.
I already opened the door 16000 and all the others! I was able to play using the vpn windscribe program, but it does not work anymore, what else should I do? All sites got faster except voobly!
check with your new isp if the plan you are now on involves a shared public ip. if it does ask them open port 16000udp to your pc.
You'll need to set a static IP. Please follow this link :
https://support.voobly.com/display/vkb/KB1034+How+to+configure+a+static+ip+address
Don't forget to follow all steps.
After setting it, the IP you set for your router should be your computer's IP instead of "192.168.0.1" :
Then save/reboot your router and try.
Oh that's not where you should put a static IP or no. Leave this one as you found it (or with the functionnal setting). I've asked to put a static IP for your computer.
I understand it's confusing because different routers use different terminology. Hope it helps